Frequently Asked Questions
Everything you need to know about shopping at First Choice Store
How do you ensure the freshness of your food products?
At First Choice Store, we maintain a strict cold chain logistics system and perform daily quality checks. Every item is packed in temperature-controlled packaging to ensure it reaches your doorstep in peak condition.
What is your delivery area and how long does it take?
We currently offer nationwide shipping. Standard delivery typically takes 2-3 business days, while local express orders placed before 12 PM are eligible for same-day delivery.
What should I do if my order arrives damaged?
Your satisfaction is our priority. If any food item arrives damaged or compromised, please take a photo and contact our support team within 24 hours for a full refund or immediate replacement.
Do you offer organic or gluten-free options?
Yes, we have a curated selection of organic, gluten-free, and vegan products. You can easily filter these categories using the 'Dietary Preferences' menu on our shop page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery's progress from our warehouse to your home.